Reviewing the Problem History

If you don't immediately act on this information, you can do so later. Windows Error Reporting maintains a history of the untoward events it has witnessed on your system . To review the log, in the Start menu search box or in Control Panel, type history and then click View All Problem Reports. Figure 23-4 shows a portion of the error history for a computer that has been heavily used in a production environment.

Figure 23-4 Problem Reports displays only the first two reports in each group; click More to see others .

If the words Solution Available appear in the Status column for an item, right-click that item and choose View Solution from the shortcut menu. Note also that the right-click menu includes commands to group the entries in the list of problem reports by source (the default view, shown in Figure 23-4), summary, date, or status—or you can choose Ungroup to see the entire, uncategorized list. Grouped or not, you can sort by any field by clicking a column heading

You can see a more detailed report about any event in this log by double-clicking the event. The details might or might not be meaningful to you, but they could be helpful to a support technician . In the following report, for example, the problem description— "Could not find driver software"—probably tells you nothing that you didn't already know. On the other hand, the version, module name, and other details could be useful. And in many cases, the Description field is written clearly enough to provide news you can potentially use.

Curious about the item called Bucket ID? Microsoft sorts error reports received through Windows Error Reporting into virtual "buckets" A bucket is a unique identifier for all instances of a specific error associated with a particular version of a driver or application .

Was this article helpful?

0 0
The Ultimate Computer Repair Guide

The Ultimate Computer Repair Guide

Read how to maintain and repair any desktop and laptop computer. This Ebook has articles with photos and videos that show detailed step by step pc repair and maintenance procedures. There are many links to online videos that explain how you can build, maintain, speed up, clean, and repair your computer yourself. Put the money that you were going to pay the PC Tech in your own pocket.

Get My Free Ebook

Post a comment