Inside Out

Find articles in the Microsoft Knowledge Base

The Microsoft Knowledge Base (MSKB) is a repository of thousands of articles with detailed troubleshooting solutions and other useful information. The Windows 7 help system (unlike its predecessor in Windows XP) does not search MSKB articles, but you can use Help And Support as a launch pad for MSKB searches. Instead of using the search box, click the Ask button, and then click Microsoft Customer Support under the Contact Technical Support heading . To go directly to the advanced search page for MSKB, use this link: For an MSKB article about how to search MSKB, see

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