How to Read a Stop Error

The exact text of a Stop error varies according to what caused the error But the format is predictable, as the example in Figure 23-14 shows.

A problem has been detected and windows has been shut down to prevent damage to your computer.

The end-user manually generated the crashdump. -

if this is the first time you've seen this stop error screen, restart your computer, if this screen appears again, follow these steps:

check to make sure any new hardware or software is properly installed, if this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

if problems continue, disable or remove any newly installed hardware or software. Disable Bios memory options such as caching or shadowing, if you need to use safe Mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe Mode.

-Symbolic error name

Technical information:

*** STOP: ÛXÛÛÛÛÛÛE2 (ûxûûûûûûûû,ûxûûûûûûûû,ûxûûûûûûûû,ûxûûûûûûûû) '

-Bugcheck information

collecting data for crash dump ... initializing disk for crash dump ... Beginning dump of physical memory. Dumping physical memory to disk: 70

Figure 23-14 Decoding the information in a Stop error can help you find the underlying problem and fix it.

You can gather important information from the following message details:

• Symbolic error name This is the message that the error returned to the operating system . It corresponds to the Stop error number that appears at the bottom of the screen . The symbolic error name appears near the top of the screen, usually in all capital letters

• Troubleshooting recommendations This generic text applies to all Stop errors of the specified type. Depending on the error number, you might be told to check available disk space, uninstall a piece of hardware, or remove or update recently installed drivers or software.

• Error number and parameters Developers call this section bugcheck information. The text following the word STOP includes the error number (in hexadecimal notation, as indicated by the 0x at the beginning of the code) and up to four parameters that are specific to the error type.

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