Troubleshooting and Repairing Problems

When you're finished, type exit and press Enter to close the Command Prompt window. Remove the media or shut down the system, and disconnect the hard disk you used for copying the data.

Go to another system, insert the media or connect the drive, and retrieve the information. If you stored it to a network share, log in to the network share to retrieve the information. You might need to use the Folder Options applet (in Small Icons or Large Icons view) in the Control Panel to enable the display of hidden files and folders to view and access the files from the other system.


If you decide to use CD or DVD media instead of an external hard disk, USB flash drive, or network share to copy the data, be sure you know what drive letter has been assigned in System Recovery Options Command Prompt mode. It might be D:, E:, or some other letter (and not necessarily the drive letter it normally has). Here's how to tell: Insert a blank disc and type dir x: (substitute the drive letter you think is correct for x). You see an "incorrect function" error message if you entered the incorrect drive letter. When you format the media, make sure it says that the old file system is RAW and the new file system is UDF before you continue the format. If you don't pay attention to these details, you could format your Windows system drive by mistake.

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